Improve your experience by listening to your customers | Hotjar Blog | Behind the Scenes

the quest for better collaboration

The quest for better collaboration: principles, cheatsheets, and 10+ tools we use at Hotjar

June 27, 2019 by Fio Dossetto Behind the Scenes

If I had a dollar for every time someone at Hotjar interrupts my day by asking “Hey, are you busy? Can you check something for me super-quick?”... I’d be pretty poor.That’s because our team has been making an effort to protect our time and focus by improving the way we collaborate with each other—but it didn’t happen overnight, and we’re…

virtual team building

5 of our favorite virtual team-building activities to grow a strong remote team

April 24, 2019 by Fio Dossetto

One of the best things about working remotely is the freedom to do your job from wherever you choose. But being part of a distributed team also comes with several challenges: for example, if you're new to the team and you can only meet your co-workers in person once or twice a year, it’s difficult to learn about interesting habits t…

7 lessons learned as the co founder of a 15M SaaS startup

7 lessons learned as the co-founder of a €15M+ SaaS startup

December 04, 2018 by Marc von Brockdorff

I’m Marc von Brockdorff , co-founder and Director of Engineering at Hotjar. I have been building online products for the past 15 years and now spend most of my days planning the Hotjar product roadmap, interviewing candidates, and helping our product teams. In 2018 we reached a big milestone : €15,000,000 in Annual Recurring Revenue (A…

growing our team & product while going from 1 to 3 million arr

The Hotjar story (part 3) - growing our team & product while going from €1 to €3 million ARR

November 13, 2018 by David Darmanin

When we founded Hotjar in 2014, we had an ambitious vision for our product, but we were also an unknown team of five with no external funding and little experience in the world of SaaS. We didn’t let any of that stop us: Hotjar went from idea to 60,000 beta signups in six months, and we hit an important milestone by going from beta to €1…

app mistakes

App mistakes: the 10 lessons we learned launching (& killing) our $200K mobile app

November 08, 2018 by Stefan Scerri

If you’ve ever followed through with something you thought was a great idea, only to see it fail, then this post is for you.You see, earlier this year, we killed our mobile app.It was a painful process. After all, we had invested over 3,500 developer hours and $200,000 into it.But because of four key mistakes that we made, the app was do…

retrospective template for remote teams

Retrospective template for remote teams [free Agile template]

August 09, 2018 by Fio Dossetto

Retrospectives are one of our favorite Agile practices. We find incredible value in the act of coming together to reflect on work we delivered after each sprint, share feedback to “determine what succeeded and what could be improved,” and agree on what high-priority action items to tackle next.

blog-03b

3 reasons why customers leave Hotjar (and how we found out)

June 13, 2018 by Louis Grenier

On average, for every 100$ of Monthly Recurring Revenue (MRR) being newly generated on a given day, $32 is lost one year after (which means we’re left with $68 of MRR).Our revenue churn is therefore 32% - almost a third of our revenue - after one year, which means that our revenue retention is 68%.Thankfully, we cover our churn losses by…

1-year-into-nps

1 year into NPS: the good, the bad, the ugly of getting our users’ feedback

May 16, 2018 by Louis Grenier

What changes can we make that will have the most positive impact on our users and customers? Why are some of them leaving and never coming back?These are two very important questions Hotjar needs to answer to continue to grow, and in order to answer them, we need user feedback.One way to collect it is to ask the Net Promoter Score® (NPS)…

the humans strike back

Why we decided to trash our content strategy & gamble on a purpose-driven podcast

April 18, 2018 by Louis Grenier

In this post, I want to let you in on the entire process that went into developing ‘The Humans Strike Back’ by Hotjar; a podcast, a website, and a community about helping each other succeed as individuals, as employees, and as business owners by putting people first.It’s been a winding road, but hopefully, in seeing how this idea develop…