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What is a click map?

A click map (or clickmap) is a type of website heat map that displays where users click the mouse on a desktop device or tap the screen on mobile. Click maps help website owners track on-page user engagement, such as clicks on buttons, links, images, etc. across a website, which in turn helps them optimize their pages and CTAs for better conversion.

click-map-1
A click map example on Hotjar's homepage

Click maps are used by user experience designers and marketers to identify opportunities to improve conversions, fix bugs, and iterate better website design. Click popularity is displayed using a color scale from red to blue (where the most popular points are ‘hot’ and represented in red), alongside quantitative data on the number of clicks and user click percentage on each webpage element.

Click map vs. heat maps

non-clickable-elements

Heatmaps (or heat maps) is an umbrella term that describes different types of visual website analytics. Click maps are a specific type of heatmap (together with scroll maps and move maps) where the red or ‘hot’ dots show page elements that have been clicked on most frequently, while blue or ‘cold’ dots show the ones that have been clicked on the least. Any area that contains no color has never been clicked on.

See where your website visitors are clicking.

Start using click maps on your website today.

what you need to know to start tracking clicks on your website

Why use website click maps?

With click heat maps, you can:

  • See where website visitors click and tap
  • Identify underperforming CTAs that are getting ignored
  • Find bugs and areas for improvement
  • Showcase engagement data visually

Click maps are a key click tracking tool that helps you spot elements where users engage (or don’t) with your pages and quantify user behavior patterns. You'll see where visitors clicked on CTAs (calls-to-action) and/or on unexpected elements, which in turn gives you a solid starting point for UX improvement and CRO (conversion rate optimization) work.

Look at this quick example:

clickmap-example

This click map was placed on an old version of our homepage that included a video above the fold with a play button that visitors could click. In reality, as both the mobile and the desktop click maps show, nobody really did: the overall engagement is 0.04%—meaning that out of 7000 people, around 3 (!) clicked the play button. Had the video included unique, valuable information about the product that was not replicated anywhere else on the page, we’d have been in trouble—and this click map alone would have alerted us to a problem that needed fixing.

In addition, click maps can be used as a visual aid to help communicate website issues and optimizations to stakeholders and/or clients, which is particularly helpful if you're pitching to a non-technical audience.

benefits-of-using-heatmaps

How to use click maps on your website

You can use click maps on any website—e-commerce site, product listing, blog, landing pages, etc.

Here's how to set up Hotjar click heat maps using our heat Map analytics tool and start collecting click data on your website today. Each Hotjar heatmap will automatically generate all three heat map types (click, move, and scroll), so there’s no need to do anything special to set up a click map.

Log into the main Hotjar dashboard (sign up first for a free forever account if you’re new to it), and navigate to the Heatmaps section to begin.

1. Click the green “New Heatmap” button

new heatmap

2. Give your new heatmap a name

name new heat map

Using a descriptive name like Homepage v1 November will help you find the right heatmap later, especially if you're setting up more than one.

3. Choose the number of pageviews to capture

page views number

You can record 1,000, 2,000, and 10,000 pageviews on your heatmap depending on the Hotjar plan you’re on. Your click heat map results will show right from the first clicks.

4. Enter the target page(s)

page targeting

You can add a click map on a single page, or aggregate clicks across multiple pages with the same basic layout (i.e. product pages).

5. Click “Create Heatmap” and your click map is live

create heat map

Here’s how the click heat map results will look from inside the Hotjar dashboard:

click-map-dashboard

You can toggle any heat map to show desktop, tablet, or mobile sessions. To view the click map data, select the ‘Click’ tab in the heat map type options. You can also view and download the raw data.

A technical note: to ensure that Hotjar accurately reports where your visitors have clicked, we collect clicks relative to elements on the page. For instance, if a visitor clicks on a button, we will record the position of their cursor relative to that particular button, not the entire page.

Final pro tip: find out why people click

Hotjar-8-tools-behavior-analytics

Click maps are great at showing you what users click and tap on, but that's only part of the story—you still need to understand why users click (or, perhaps more urgently: why they fail to).

To do that, you can combine click map insights with qualitative insight from user feedback surveys and session recordings. Using Hotjar, you can quickly set up Recordings and Surveys (our name for on-site feedback surveys) alongside Heat Maps on your website to get all the data you need to make optimizations and improve UX.

Further reading: check out how to combine heatmaps and other tools for extra insight, and learn how SaaS company CCV Shop used click maps in combination with session recordings to improve conversions for their customers.

See where your website visitors are clicking.

Start using click maps on your website today.

what you need to know to start tracking clicks on your website

4 common click map FAQs

Click maps are a quick and easy way to see what people are really doing on your site. They are a key analytics tool in the UX and optimization toolkit of marketers, UX designers, and conversion rate optimizers—and they are especially useful if you are a business selling online, looking to deeply understand the behavior of your customers: what drives them, what interests them, what they interact with/fail to notice on your site.

Here we collected the most common questions asked about clickmaps:

What is a click heatmap?
How does click tracking work?
How do I track a click on a website?
How can I tell if someone has clicked on my link?

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Heatmaps, Recordings, Incoming Feedback, Surveys

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