We’ll get to the traditional feature-by-feature comparison in a second. Before that, here are the four main things that separate Hotjar from Crazy Egg:
1) Hotjar has a free forever plan that anyone can sign up for and keep using, well, forever. Crazy Egg did too, a few years back, but as of 2019 it only offers a free 30-day trial on all subscription plans.
2) Hotjar is laser-focused on businesses selling online. We’re especially loved by B2C companies like TomTom, Ryanair, Matalan, and many others who want to make the right website changes, improve UX, and increase conversions and revenue. Crazy Egg has a wider audience than ours, and might be a better fit for lead gen websites and education companies.
3) Hotjar gives you the full picture of user behavior with tools that help you not only reconstruct the actions that people take on your website (which Crazy Egg also does), but also situate them in a larger context: Hotjar gives you the opportunity to collect direct feedback about people’s intentions, needs, and issues with your website (which Crazy Egg does not).
4) Hotjar has a fully transparent approach to business and customers: we've been documenting our journey along the way, we take pride in being a fully remote team of almost 100, and we bring you in-house, localized support across EU and US timezones.